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Privacy Policy

This policy explains what information we collect when you visit our website or contact us, how we use it, and the rights you have under UK GDPR and the Data Protection Act 2018.

Last updated: 27 April 2026

1. Who we are

In this policy, “we”, “us” and “our” refer to New Order Clean, a cleaning services business operating in London and surrounding areas in the United Kingdom.

We are the “data controller” of any personal data we collect about you. If you have any questions about this policy or how we handle your data, please contact us using the details in section 11.

2. Scope of this policy

This policy applies to:

  • Visitors to neworderclean.co.uk (the “site”);
  • People who contact us by email, phone, or text message;
  • Customers and prospective customers who request a quote or use our services.

3. What information we collect

3.1 Information you give us directly

We only receive personal information from you when you choose to contact us. This typically includes:

  • Your name;
  • Your email address and/or phone number;
  • The address of the property you would like cleaned;
  • Any details you choose to share about the cleaning work you need (size of property, access arrangements, scheduling, etc.).

3.2 Information collected automatically when you visit the site

Our website does not use analytics, advertising, or tracking cookies. We do not profile visitors. However, like every website, certain technical information is processed automatically when you load a page, including:

  • Your IP address;
  • Your browser type, language and operating system;
  • The pages you view and the time of your visit;
  • The site you came from (the “referrer”), if available.

This information is logged by our hosting provider for security and reliability purposes (for example, to detect abuse and diagnose errors). Logs are retained for a short period and are not used to identify you personally.

3.3 Information collected by third parties on our behalf

Our website loads two third-party resources that necessarily receive your IP address when they are requested by your browser:

These services do not place tracking cookies on your device through our site. They process your IP address only for the technical purpose of returning the requested resource.

4. How we use your information

We use your personal information only for the following purposes:

  • To respond to enquiries and provide quotes;
  • To arrange, deliver and invoice for the cleaning services you have booked;
  • To communicate with you about your booking (changes, reminders, follow-ups);
  • To handle complaints and customer service issues;
  • To meet our legal, tax and accounting obligations;
  • To keep our website secure and working correctly.

5. Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

  • Contract — to provide the services you have asked us to provide and to take steps before entering into a contract (for example, preparing a quote);
  • Legitimate interests — to keep our website secure, prevent fraud, and respond to general enquiries;
  • Legal obligation — to keep records required by tax, accounting, and consumer-protection law;
  • Consent — where you have given it (for example, optional follow-up marketing). You can withdraw consent at any time.

6. Cookies and similar technologies

This website does not set tracking, analytics or advertising cookies.

We do not use Google Analytics, Meta Pixel, Hotjar, or any similar service. Because no non-essential cookies are placed on your device, no cookie consent banner is displayed.

Your browser may store small amounts of essential information (such as cached fonts or map tiles) to make the site load faster. This is purely technical and is controlled by your browser. You can clear it at any time through your browser settings.

If we ever introduce non-essential cookies in the future, we will update this policy and ask for your consent before any are placed.

7. Sharing your information

We do not sell your personal data. We share it only with:

  • Our staff and cleaning operatives, strictly on a need-to-know basis to deliver the service you have booked;
  • Service providers who help us run our business — for example, our email provider, our accountant, and our website hosting provider. These providers act on our instructions and are bound by appropriate confidentiality obligations;
  • Authorities or regulators, where we are required to do so by law (for example, HMRC or the Information Commissioner's Office).

8. International transfers

We aim to keep your personal data within the United Kingdom or the European Economic Area. Some of the third-party services described above (such as Google Fonts) may process your IP address in other jurisdictions. Where this happens, those providers rely on appropriate safeguards, such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

9. How long we keep your information

We keep personal data only for as long as necessary for the purpose it was collected, and to meet our legal obligations:

  • Enquiries that do not become bookings: deleted within 12 months;
  • Customer records (bookings, quotes, invoices): retained for 6 years after the end of our business relationship, in line with UK tax law;
  • Server logs: typically retained for up to 30 days.

10. Your rights under UK GDPR

You have the following rights in relation to the personal data we hold about you:

  • Right of access — to ask for a copy of the data we hold about you;
  • Right to rectification — to correct inaccurate or incomplete data;
  • Right to erasure — to ask us to delete your data, where applicable;
  • Right to restrict processing — to limit how we use your data in certain circumstances;
  • Right to data portability — to receive your data in a portable format;
  • Right to object — to processing based on legitimate interests or for direct marketing;
  • Right to withdraw consent — at any time, where we are processing on the basis of consent.

To exercise any of these rights, please contact us using the details below. We will respond within one month. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).

11. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include encrypted email transport, access controls, and limiting personal data to the minimum needed to deliver the service.

No method of transmission over the internet is fully secure. We cannot guarantee absolute security, but we take reasonable steps to keep your information safe.

12. Contact us

If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us:

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page will reflect the most recent version. If we make significant changes, we will make this clear on the website.